Beginning today, admins can assign delegates to handle other users’ calls. When assigned, delegates can:
- Answer calls on the delegator’s behalf
- Place calls on the delegator’s behalf, including transferring the call to the delegator once connected
- Transfer calls selectively to the delegator
- Listen to voicemail messages and view voicemail transcripts
This can be helpful for executives who delegate some of these tasks to colleagues.
Who’s impacted
Admins and end users
Why it matters
Call delegation is a top feature request from our customers and is critical for busy professionals and their support staff to effectively manage communications. Allowing designated individuals to handle calls on behalf of executives frees up executives’ time while ensuring important communications are addressed promptly, ultimately boosting productivity for both executives and their support staff. In the future, we plan to expand this feature to include the ability for delegates to access call history, voicemail history, and inbox management.
Getting started
- Admins: Visit the Help Center to learn more about setting up call delegation for your organization.
- End users: If configured by your admin, you’ll be notified via email if you have been assigned a delegate and what actions they can take on your behalf.
Rollout pace
- Rapid and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on February 25, 2025
Availability
- Available for Google Workspace customers with a Google Voice Standard and Premier subscription